Privacy Policy

1. Information We Collect

We collect information that you provide directly when using our services:

• Account information: Name, email address, phone number, company name
• Order information: Shipping address, billing details, order history
• Communication data: Messages sent through our contact form, email, or WhatsApp
• Artwork files: Logos, designs, and images you submit for custom printing
• Usage data: Pages visited, features used, and interactions with our platform

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Communicate with you about your orders, products, and services
• Provide customer support in English and Spanish
• Improve our products, services, and website experience
• Send marketing communications (with your consent)
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share your information with trusted third parties only as necessary to provide our services, including shipping carriers for order delivery, payment processors for secure transactions, and printing partners for custom product manufacturing. All partners are required to maintain the confidentiality and security of your information.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes encrypted data transmission (SSL/TLS), secure password storage, and regular security assessments. However, no method of internet transmission or electronic storage is 100% secure.

5. Cookies & Tracking

Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences (such as language and theme), and analyze website traffic. You can control cookie preferences through your browser settings. Disabling cookies may limit certain features of our website.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Opt out of marketing communications at any time
• Request a copy of your data in a portable format

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Order records are retained for a minimum of 7 years for accounting and tax purposes.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete that information promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this page periodically to stay informed about how we protect your information.

10. Contact Us

For questions or concerns about this Privacy Policy or your personal data, please contact us at info@packbrandsolutions.com or call (551) 389-3188.